Retail Banking Department

The Retail Banking Department of Eskan Bank is divided into a couple of functions, each with a specific role in serving the Bank's customers:

Customer Service

• On behalf of the Ministry of Housing & Urban Planning, the customer service unit helps customers with all aspects of their Tas'heel and Mazaya financing, including disbursements, collections, and account management.
• Assists customers with opening and managing accounts, processing and obtaining financing, and resolving any issues they may have.
• Educates customers about the Bank's financing products and services so they can choose the best solutions for their needs.
• Provides prompt, courteous, and professional service to ensure customer satisfaction.

Hala Eskan

• It is the call center unit of Eskan Bank, where it responds to all customer calls, resolves complaints quickly and efficiently, and replies to inquiries raised by customers.
• Provides a convenient and accessible way for customers to contact the bank with their questions or concerns.
• Provides customers with information and advice about the bank's products and services.